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Terms of Service.

Last updated · 2026-07-05

1. Agreement to terms

By accessing https://withmana.ai (the “Site”) or using any services offered by Mana Agents LLC, doing business as mana (“mana,” “we,” “us,” or “our”), you agree to be bound by these Terms of Service (“Terms”). If you do not agree, do not access the Site or use our services.

For paid deployments, the governing contract is the Master Services Agreement (“MSA”) signed between mana and your organization. In the event of any conflict between these Terms and the MSA, the MSA controls.

The Site and any services offered through it or pursuant to an MSA are collectively the “Services.”

2. Eligibility and authority

You must be at least 18 years old and capable of forming a binding contract to use the Services. If you are accessing or using the Services on behalf of a company or other legal entity, you represent and warrant that you have the authority to bind that entity to these Terms. In that case, “you” and “your” refer to that entity.

3. The services

mana provides AI agents and related software that businesses can deploy into their workflows. Access to deployed mana agents requires a signed MSA. The Site itself is available for browsing, reading our content, and submitting inquiries or demo requests.

You are responsible for the credentials used to access the Services and for all activity that occurs under your account. You agree to notify us promptly of any unauthorized use.

mana agents perform actions you explicitly configure them to perform. You remain responsible for the outcomes of agent activity in your business, including compliance with laws, regulations, and contracts that apply to you.

4. Acceptable use

You agree not to do any of the following:

  • Interfere with, disrupt, or attempt to gain unauthorized access to the Services, our systems, or any networks connected to the Services.
  • Probe, scan, or test the vulnerability of any mana system or network, or breach any security or authentication measures.
  • Bypass, circumvent, or disable any technological measures we use to protect the Services.
  • Reverse engineer, decompile, disassemble, or attempt to derive the source code or underlying models of the Services.
  • Scrape, crawl, harvest, or otherwise extract content from the Site or Services using automated means without our prior written permission.
  • Use the Services to send spam, unsolicited communications, or any unlawful, harassing, defamatory, or harmful content.
  • Use the Services to collect or store personal information about other users or individuals without their permission.
  • Impersonate any person or entity, or misrepresent your affiliation with any person or entity.
  • Use the Services for any illegal purpose or in violation of any applicable law or regulation.
  • Use the Services to develop or train competing AI models or products.
  • Encourage or enable any third party to do any of the foregoing.

We reserve the right to investigate and take appropriate action against any violation of this section, including suspending or terminating your access.

5. Fees and billing

Fees for paid deployments are set in your MSA and billed according to the schedule specified there, typically monthly in advance. Late payments accrue interest at the rate specified in the MSA. We may suspend Services for accounts with overdue balances after providing written notice.

You may terminate paid Services in accordance with the termination terms set out in the MSA.

6. Intellectual property

Our IP. mana retains all right, title, and interest in and to the Services, including the platform, underlying models, prompts, tooling, software, and any improvements or derivatives. Nothing in these Terms transfers any ownership rights to you.
Your data. You retain all right, title, and interest in and to your data. mana claims no ownership of your data and uses it only to provide the Services, as further described in the MSA. Deployed agents and their configurations embed mana IP and remain mana’s property; your use of them is licensed for the term of your engagement as set out in the MSA.
No training on customer data. We do not use your data to train foundation models or any models offered to other customers, and we do not intentionally authorize our third-party model providers to train their general models on your data.
Proprietary notices. You agree not to remove, alter, or obscure any copyright, trademark, or other proprietary rights notices in or accompanying the Services.

7. Feedback

We welcome feedback, comments, suggestions, and ideas for improving the Services (“Feedback”). If you provide Feedback, you grant mana a perpetual, irrevocable, worldwide, royalty-free, transferable, and sublicensable license to use the Feedback for any purpose, without compensation or attribution to you.

8. AI outputs and your responsibility

The Services use artificial intelligence, including large language models and AI agents. You understand and acknowledge that:

  • AI can make mistakes. AI outputs may be incorrect, incomplete, biased, or fabricated (“hallucinated”). Outputs should not be treated as definitive or relied upon without verification.
  • Not professional advice. AI outputs do not constitute legal, medical, financial, tax, or other professional advice. You should consult qualified professionals before acting on AI outputs in regulated or high-stakes contexts.
  • Human review required for material decisions. You are responsible for reviewing agent outputs that materially affect your customers, financial position, compliance posture, or legal obligations.
  • Your operational responsibility. You are responsible for configuring agents appropriately, monitoring their performance, and intervening when needed.

mana will work in good faith to investigate and remediate significant errors brought to our attention, as further detailed in your MSA.

9. Confidentiality

Any confidentiality obligations between you and mana are governed by the confidentiality terms in your MSA. For Site visitors and prospective clients, mana will not disclose non-public business information you share with us during a sales process, except as required by law or as permitted in writing by you.

10. Warranties and disclaimers

THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. TO THE MAXIMUM EXTENT PERMITTED BY LAW, MANA DISCLAIMS ALL WARRANTIES, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, QUIET ENJOYMENT, AND ANY WARRANTIES ARISING OUT OF COURSE OF DEALING OR USAGE OF TRADE.

WITHOUT LIMITING THE FOREGOING, MANA DOES NOT WARRANT THAT THE SERVICES WILL MEET YOUR REQUIREMENTS, BE UNINTERRUPTED, SECURE, OR ERROR-FREE, OR THAT AI OUTPUTS WILL BE ACCURATE, COMPLETE, OR FREE OF BIAS. MANA MAKES NO WARRANTY REGARDING THE QUALITY, ACCURACY, OR RELIABILITY OF ANY AI OUTPUTS.

ANY WARRANTIES EXPRESSLY PROVIDED IN AN MSA WITH YOUR ORGANIZATION CONTROL OVER THIS SECTION TO THE EXTENT OF ANY CONFLICT.

11. Indemnification

You agree to defend, indemnify, and hold harmless mana and its officers, directors, employees, and agents from and against any claims, disputes, demands, liabilities, damages, losses, costs, and expenses (including reasonable attorneys’ fees) arising out of or in any way connected with:

  • Your access to or use of the Services.
  • Your violation of these Terms.
  • Your violation of any law or third-party right.
  • Your data, configurations, or agent activity, including any actions taken by agents you deploy.
  • Any claim that your use of the Services has caused harm to a third party.

Indemnification obligations specifically negotiated in your MSA control over this section to the extent of any conflict.

12. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER MANA NOR ITS SERVICE PROVIDERS WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR EXEMPLARY DAMAGES, OR FOR LOST PROFITS, LOST REVENUES, LOST DATA, BUSINESS INTERRUPTION, OR COST OF SUBSTITUTE SERVICES, ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OR THE SERVICES, WHETHER BASED IN CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, OR ANY OTHER LEGAL THEORY, AND WHETHER OR NOT MANA HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, MANA’S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OR THE SERVICES WILL NOT EXCEED THE AMOUNTS PAID BY YOU TO MANA IN THE THREE (3) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR ONE HUNDRED DOLLARS ($100) IF YOU HAVE NOT PAID MANA ANY AMOUNTS.

The limitations in this section are fundamental elements of the basis of the bargain between you and mana.

13. Term and termination

These Terms remain in effect while you use the Services.

Termination by you. You may stop using the Site at any time. For paid Services, termination is governed by your MSA.
Termination by mana. We may suspend or terminate your access to the Services, in whole or in part, at any time if:
  • You materially breach these Terms or the MSA.
  • You fail to pay fees when due.
  • Your use of the Services creates a security, legal, or operational risk to mana or our other users.
  • We are required to do so by law or legal process.

For paid customers, we will provide notice and a reasonable opportunity to cure breaches where commercially feasible, as further specified in the MSA.

Effect of termination. Upon termination, your right to access the Services ends. The following sections will survive termination: 4 (Acceptable use), 6 (Intellectual property), 7 (Feedback), 8 (AI outputs and your responsibility), 10 (Warranties and disclaimers), 11 (Indemnification), 12 (Limitation of liability), 14 (Export controls and sanctions), 15 (Governing law), 17 (Notices), 19 (General terms), and any provisions that by their nature should survive.

14. Export controls and sanctions

You represent and warrant that:

  • You are not located in, under the control of, or a national or resident of any country subject to U.S. trade sanctions or embargoes.
  • You are not listed on any U.S. government list of restricted or denied parties.
  • You will not use the Services in violation of any U.S. or other applicable export control, sanctions, or trade laws.

15. Governing law and forum

These Terms are governed by the laws of the State of Texas, United States, without regard to its conflict-of-laws principles. Any legal action or proceeding arising under these Terms will be brought exclusively in the state or federal courts located in Travis County, Texas, and you and mana each consent to the personal jurisdiction and venue of those courts. Disputes between mana and a paying customer may be subject to different jurisdiction or dispute resolution terms set forth in the MSA.

16. Third-party services and links

The Services may link to or interoperate with third-party websites, services, or resources. We are not responsible for the availability, content, or practices of any third party. Your use of any third-party service is at your own risk and subject to that third party’s terms.

17. Notices

We may provide notice to you under these Terms by:

  • Email to the address associated with your account or inquiry.
  • Posting to the Site.
You agree that electronic notice is sufficient and has the same legal effect as written notice. Notices to mana should be sent to privacy@withmana.ai (or to the notice address specified in your MSA, which controls for paying customers).

18. Changes to these terms

We may update these Terms from time to time. When we make material changes, we will revise the “Last updated” date at the top and, where appropriate, provide additional notice (such as an email or a notice on the Site). For existing customers under an MSA, the version of these Terms in effect at the time your MSA was signed applies unless the MSA provides otherwise. Your continued use of the Services after changes take effect constitutes acceptance of the updated Terms.

19. General terms

Entire agreement. These Terms, together with any MSA and Privacy Policy applicable to you, constitute the entire agreement between you and mana regarding the Services and supersede any prior or contemporaneous agreements on the same subject matter.
Severability. If any provision of these Terms is held invalid or unenforceable, that provision will be enforced to the maximum extent permissible, and the remaining provisions will remain in full force and effect.
Waiver. No failure or delay by mana in exercising any right under these Terms will operate as a waiver. Any waiver must be in writing and signed by mana.
Assignment. You may not assign or transfer these Terms, by operation of law or otherwise, without mana’s prior written consent. Any attempted assignment without consent is void. mana may freely assign these Terms.
Relationship of the parties. Nothing in these Terms creates a partnership, joint venture, employment, or agency relationship between you and mana.
Force majeure. mana is not liable for any failure or delay in performance caused by events beyond our reasonable control, including acts of God, natural disasters, war, terrorism, civil unrest, labor disputes, internet or utility failures, or government action.

20. Contact

If you have questions about these Terms, please contact us:

Mana Agents LLC (dba mana)

Email: privacy@withmana.ai
For privacy-specific inquiries, please see our Privacy Policy.