Invoiced Through One Controlled Process
Operations: Submissions & Invoicing
Elev808 Designs
10
1-2 months
The Challenge
A thousand submissions and a hundred invoices, all living in inboxes. Artist invoicing and yearly submission work ran across 50+ suppliers, a team of 10 designers, and internal operations, with each handoff tracked by hand. More than 1,000 submissions and 100+ artist invoices a year moved through email threads and memory, so status was always a question, blockers surfaced late, and over $10M in invoicing depended on nothing falling through.
Our Solution
Mana moved the entire submission and invoicing process into controlled review queues, with an agent the team can speak to directly at the center of it. Every artist invoice and yearly submission now flows through one process spanning suppliers, designers, and internal operations, with blockers preserved and visible instead of buried in threads. When someone needs a status, a nudge, or a correction, they simply ask the agent from mobile or desktop, and it keeps the operation maintained day to day. The team works the queue rather than chasing status, and the 25 to 50 hours saved each month go back into the work itself.
Key Results
Tech Stack
Capabilities
- Moves 100+ artist invoices into one controlled process
- Organizes 1,000+ yearly submissions across suppliers and design teams
- Coordinates submissions across 50+ suppliers
- Supports a team of 10 designers
- Ties submission and invoicing work into review queues with blockers preserved
- Lets the team speak directly to the agent to check status, clear blockers, and keep operations moving
- Available on mobile and desktop, so nothing waits for someone to be at a desk